Mediterranean Shipping Company MSC has selected the Californian communications platform provider 8×8, Inc. to accelerate its global digital transformation.
8×8 will support MSC to transform its global communications, collaboration and customer engagement infrastructure onto a single cloud platform, deploying the 8×8 Open Communications Platform, including 8×8 Voice for Microsoft Teams, internationally across more than 155 countries and 493 locations.
MSC has harmonised its approach to systems and software, streamlining IT management and minimising costs, according to an announcement, while its employees have increasingly relied on Microsoft Teams for communication and collaboration, prompting the company to ensure its telephony capabilities ensure the global reach and ease of management required for an enterprise-grade voice solution.
As part of this streamlining process, MSC selected the 8×8 Open Communications Platform, an integrated cloud voice, team chat, meetings and contact centre solution. It also deployed 8×8 Voice for Microsoft Teams, a global telephony direct routing solution that keeps the Microsoft Teams experience unchanged for end users while delivering worldwide phone connectivity.
Employees will be able to connect and collaborate seamlessly using Microsoft Teams with global calling, superior voice quality and advanced telephony features from 8×8, according to 8×8.
Fabio Catassi, MSC global chief technology officer, highlighted the efficiency of a single cloud platform and stated, “In addition to providing 15,000 employees with a single, global telephony solution they can use directly from any Microsoft Teams interface, including desktop and mobile apps, we will also deploy 8×8 Contact Center for over 2,000 call center agents.”
After moving their very large contact centre to the cloud, MSC agents will be able to collaborate internally while offering an omnichannel experience for customers, said 8×8. Combined with 8×8’s centralised administration portal, global deployment, and reporting and analytics capabilities, MSC will be able to save significant time and resources as it shifts to one global system for customer engagement.
“Global organisations recognise the critical role cloud communications have in accelerating business performance and growth, especially as the digital workplace for a remote and mobile workforce has become a top corporate imperative,” commented Vik Verma, 8×8 chief executive officer.
“Enterprises of the scale and stature such as MSC are driving success by adopting a single, global open communications platform that provides mix-and-match capabilities and seamless integration with Microsoft Teams,” he added.
