Descartes Systems Group has introduced a new AI agent coordination platform designed to automate complex logistics workflows across applications, supply chain partners and business systems.
The Descartes Agent Control Plane was unveiled at the company’s Innovation Forum in Chicago. Built on the Descartes Global Logistics Network (GLN), the platform enables AI agents to coordinate multiple tasks while operating within customer-defined permissions and approval processes.
The technology aims to reduce manual work associated with shipment updates, information sharing and operational coordination across the supply chain.
Connecting AI agents across logistics operations
The Agent Control Plane combines logistics data and connectivity from the Descartes GLN with capabilities from the company’s existing software solutions.
This allows AI agents to respond to operational events, coordinate activities between different systems and manage workflows involving multiple trading partners.
The platform also maintains a traceable record of agent actions and incorporates human oversight at defined approval points.
“Even with connected systems, supply chain teams devote significant time to interpreting updates from emails, messages and portals, rekeying information and coordinating next steps to move orders forward,” said Ken Wood, Executive Vice President, Product Management, Descartes.
“The Agent Control Plane brings our logistics capabilities together so AI agents can take on more of that work across applications, conversations and company boundaries.”
According to Descartes, the technology can help logistics teams manage routine follow-ups, respond to changing shipment conditions and coordinate activities as new information becomes available.
The company also plans to make its AI agents accessible through AI platforms already used by customers, allowing businesses to build on their existing technology environments.
The launch forms part of Descartes’ broader strategy to expand AI capabilities across transportation management, logistics services and global trade operations.
