Matson Logistics, a subsidiary of Matson, Inc., was rated by shipping customers as the 1 Intermodal Marketing Company in North America.
Matson Navigation Company, rated the #1 Ocean Carrier in three of the last five years, again received a Quest for Quality gold award.
Matson Logistics’ top ranking was bestowed by Logistics Management magazine and Peerless Research Group (PRG), whose annual Quest for Quality Awards survey of qualified buyers of transportation and logistics services is considered the most important measure of customer satisfaction and performance excellence in the industry.
Matson Logistics excelled once again in the Intermodal Marketing category. This year, Matson Logistics earned the highest rating in each of the five rating criteria.
“The domestic transportation industry has been on a roller coaster this year, especially with dynamic volumes and difficult capacity conditions,” said Rusty Rolfe, Matson Logistics president. “We are humbled to be named the top rail intermodal provider and recognized for meeting these industry challenges head-on while delivering on our customer commitments.”
In its 35th year, the survey drew 4,500 participants who rated transportation companies in all modes and service disciplines against the five criteria most valued by shippers: On-time performance, Value, Information Technology, Customer Service, and Equipment & Operations.
The 2018 Quest for Quality awards will be formally presented at a ceremony on October 2, during the Council of Supply Chain Management Professionals (CSCMP) Annual Conference in Nashville, Tenn.
