Maersk has revised its automatic booking cancellation timeline for eligible shipments that have not materialised.
Effective 15 October 2026, an eligible booking may be automatically cancelled when at least five days have passed since the first vessel’s estimated time of departure and the shipment has not materialised.
The carrier said the updated automatic booking cancellation process will allow unused capacity to be released earlier, supporting more effective capacity management and transport planning across its network.
Customers have been advised to monitor their bookings closely. Where a shipment is expected to proceed but could be affected by the revised timeline, customers should contact Maersk Customer Service promptly.
