Kalmar has introduced of new remote services for manual and automated container terminals. The Kalmar Remote Service offering now includes three new services; Kalmar Maintenance Remote Support, Kalmar Automation and Software Monitoring and Kalmar Remote Automation Engineer.
Kalmar believes that efficient container handling operations rely on systems and solutions, capable personnel to use them as well as the ability to continuously improve operations.
Kalmar’s new remote services enable terminal operators to leverage Kalmar’s in-depth experience and expertise to optimise equipment and software availability and continuously improve their operations, according to a statement.
Kalmar Maintenance Remote Support is a data-driven service that supports customers to optimise equipment availability and reduce downtime of both manual and automated fleets. It also helps customers ensure that their fleet performs according to the terminal’s Key Performance Indicators (KPIs).
Kalmar said the support covers shuttle and straddle carriers connected to the Kalmar Cloud and it will be extended to automatic stacking cranes, rubber-tyred gantry cranes and rail-mounted gantry cranes in the future.
Furthermore, Kalmar Automation and Software Monitoring and Kalmar Remote Automation Engineer are extensions of the Kalmar Software Maintenance and Support (M&S) agreement. By adding new remote engineer and monitoring services to their M&S agreement, customers can gain expert help to ensure smooth day-to-day operations, boost continuous development and enhance the agreed service level (SLA), according to Kalmar’s announcement.
“These extensions are available for customers with the Kalmar One automation system in use at their terminal,” noted the Finnish manufacturer.
Kalmar Automation and Software Monitoring continuously monitors the health of the customer’s Kalmar One automation system. It also includes expert analyses on automation system data to spot anomalies and improvement points.
Kalmar’s global expert team will get alerts of deviations as well as initiate actions and provide recommendations to solve possible issues according to the agreed service level.
Kalmar Remote Automation Engineer enables customers to extend their Kalmar automation services with faster resolution and response times and cover the 1st level end-user support remotely.
A company’s team of experts will help customers operate their automation solution, identify issues and provide solutions that ensure increased uptime and operational availability, according to an announcement, while Kalmar can also assist customers with their optimisation and software quality assurance remotely.
