In this writing, I would share my experience regarding the Avaya Certified Support Specialist certification in context with the 71800X – Avaya IX™ Messaging Implementation and Maintenance exam. Last week I passed the 71800X – Avaya IX™ Messaging Implementation and Maintenance exam which is a requirement for the Avaya Certified Support Specialist – Avaya IX Messaging.
Let’s begin with my introduction. I am an IT administrator in an international brokerage company’s regional headquarter. We have 5 regional headquarters around the globe. We are heavily dependent on IT infrastructure for our business operations. We are using top of the line hardware and software platforms. We have wholly migrated to the cloud computing model almost a year ago. Earlier we were mostly using Cisco equipment for VoIP and other communication. After the implementation of cloud computing, our working model changed a lot. We needed a unified communication solution. After thorough research, our head office finalized with Avaya to provide us the communication solution. It took us almost a year to complete the transition in all of our offices worldwide. The Head Office conducted long training sessions for the IT departments in all the regional offices to enable them to work with the new platform. This training equipped us with the platform knowledge required for smoother daily operations. They also suggested the key IT staff at regional offices to get certified accordingly for an advanced level of skill development. Being a regional IT Administrator I was also selected for this career development. We were provided with online instructor-led training access for the courses.
I already possess CompTIA, Cisco, and Microsoft certifications in my portfolio. That is why I was familiar with the certification exams. I was assigned with the task to get Avaya Certified Support Specialist – Avaya IX Messaging credentials.
I am required to complete the following tasks to earn this Certification;
- 60940T – Avaya IX™ Messaging Administration Test R10
- 71800X – Avaya IX™ Messaging Implementation and Maintenance Exam
For the 71800X Exam Avaya IX™ Messaging Implementation and Maintenance Exam I choose Crack4sure for the training resources. I have had a very good experience with Crack4sure during my previous certification exams. Crack4sure provides authentic training material in accordance with the guidelines provided by the exam vendors. Crack4sure offers a comprehensive package that includes PDF and a Testing Engine. All of the training material you get from Crack4sure is backed by the money-back guarantee which reflects their confidence in the quality of the training material. I like Crack4sure exam dumps as they are very carefully compiled by the experts of the industry. With all the training material and practice tests, I was able to get fully prepared for the exam in 7 weeks. I then booked the exam after a further consolidated revision for a week. I was able to appear in the exam in less than two months. I took the exam and passed it on the first attempt while securing an 88% score.
I believe that with a focused training approach you can pass any certification exam smoothly.
Following is a brief introduction of the certification and the exam.
Avaya Product Certifications / Avaya Certified Support Specialist
- Avaya IP Office™ Platform
- Avaya Contact Center Select New
- Avaya IX Messaging New
- Avaya Aura® Contact Center
- Avaya Aura® Experience Portal with Proactive Outreach
- Avaya IX™ Workforce Engagement
- Avaya Aura® Call Center Elite
Avaya IX Messaging
Avaya exams (previously called Avaya IX™ Messaging and Officelinx) is a software application server that integrates into Enterprise Telephony environments and provides Unified Messaging/voicemail and is able to unify your voicemail with your email solution (cloud-based or on-premises). The messaging component of Officelinx provides a Unified Messaging (aka Voicemail) solution for customers. It works with either an Avaya provided storage solution, or integration to existing email solutions (on-premises or cloud-based). Many different Telephone User Interfaces (TUIs) are offered along with optional enhancements like Fax support, JITC compliance, and automatic speech recognition and transcription services.
ACSS-7180 – Avaya IX™ Messaging
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues, and makes changes to ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced Avaya troubleshooting, maintenance, and administration capabilities to efficiently and accurately resolve customer’s communication issues.
The credential is valid for 2 years and available to Avaya Partners, Customers, and Associates.
To obtain the credential the following needs to be met:
60940T – Avaya IX™ Messaging Administration Test R10
71800X – Avaya IX™ Messaging Implementation and Maintenance Exam
71800X – Avaya IX™ Messaging Implementation and Maintenance Exam
The Avaya IX™ Messaging Implementation and Maintenance Exam (71800X) is a requirement to earn the ACSS – Avaya IX™ Messaging credential.
This exam has 60 questions and the minimum passing score is 72% (43 of 60 correct). The candidate has 90 minutes to complete this exam.
Exam Topics
This exam measures knowledge in the following areas:
Introduction and Key Features
Describe an Avaya IX™ Messaging solution
List the key features of Avaya IX™ Messaging release 10.8
Architecture
Describe the Avaya IX™ Messaging architecture
Identify the Avaya IX™ Messaging deployment options
Describe Avaya IX™ Messaging High Availability
List the Avaya IX™ Messaging licensing and capacities
List the 3rd party PBX supported with Avaya IX™ Messaging
Installation
Describe an Avaya IX™ Messaging installation
Explain the summary of installation steps required for Avaya IX™ Messaging
Identify the Avaya IX™ Messaging Installation OS requirements
Integration
Describe an Avaya IX™ Messaging installation
Verify the Avaya IX™ Messaging Server Prerequisites
Describe the security requirements for Avaya IX™ Messaging
Configuration
List the mailbox, template, PBX, and SNMP configurations
Identify network requirement and specifications for Avaya IX™ Messaging
List the mailbox, template, PBX, and SNMP configurations
Troubleshooting
Identify troubleshooting and maintenance issues of Avaya IX™ Messaging
Conclusion
Conclusion
Communication is the backbone of a modern business. Avaya is a market leader in enterprise unified communication solutions. With 100K plus customers in 190 countries, Avaya is a preferred business communication platform in the enterprise world. All of these factors make Avaya related professional skills in high demand. Avaya Certified Support Specialist: Avaya IX Messaging New is a specialized certification for those who want to excel in a career with Avaya technical support.
