14.5 C
Hamburg
Friday, September 25, 2020
Home News HMM works with Kakao to digitalise its business

HMM works with Kakao to digitalise its business

HMM has entered into a partnership with Kakao Enterprise to develop artificial intelligence (AI)-based platform services to digitally transform its customer facing operations.

Kakao Enterprise is a unit of South Korean technology group Kakao, known for its KakaoTalk messaging app. The collaboration would see HMM and Kakao Enterprise developing chatbots and KakaoTalk (live chatting) systems for live contact with customers, among other things, through apps.

An HMM spokesperson told Container News the carrier will work with Kakao Enterprise to develop an IT-oriented workplace and undertake joint research into using AI and big data to digitalise its systems and to develop new growth engines.

HMM has been examining the possibility of co-operation with local technology companies to improve its customer service using digital mobile technologies, through an IT-oriented work environment.

Kakao Enterprise will introduce Kakao Work and Kakao iConnect, smart work solution tools for enterprises, this year, and will work with HMM to support digital innovation. The group’s KakaoTalk is already the dominant individual messaging platform in South Korea and it now aims to dominate the business platform through enterprise messenger and cloud services merged with AI.

HMM said that it will execute a long-term data-based sales strategy through securing and analysing industrial data based on Kakao Enterprise’s AI and big data technology.

HMM CEO Bae Jae-hoon said, “We are pursuing cutting-edge information technology at various angles, including digitalisation of logistics information. With digital innovation, we will fully improve our corporate constitution and actively promote customer service through pre-emptive international shipping and logistics services.”

Martina Li
Asia Correspondent

- Advertisment - LR Sustainability Decarbonisation Digital Adverts

Latest Posts

Hapag-Lloyd invests in LNG retrofit

German vessel operator Hapag-Lloyd is converting a former UASC ship, the 15,000TEU Sajir, to operate on LNG fuel. Hapag-Lloyd said that using LNG compared to...

Lines argue FMC has no jurisdiction in chassis dispute

The world’s biggest shipping lines have filed a motion to dismiss a US$1.8 billion complaint about equipment use in the US on the grounds...

DP World Australia expects to resolve dockers dispute

Dock workers in Port Botany, Sydney Australia, are expected to reach a negotiated agreement to their dispute with DP World Australia (DPWA) following a...

“Abraham Accords” leads to market buoyancy in Middle East

Maersk Line, the world's largest container shipping carrier, will start to ship boxes between Israel and United Arab Emirates (UAE), as the two countries...

POLB inaugurates new bridge in October

The new bridge at the Port of Long Beach is almost completed and is planned to open to traffic on Monday, 5 October. The six-lane,...