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Transnet gradually returns to normal activities

Navis customer links have returned to normal and are now fully operational in all container terminals of the Transnet network as of 27 July, after the cyber attack which hit South Africa container operations.

The other customer-facing function, namely the Electronic Data Interchange (EDI), is not operational, however, mitigation plans are in place for business continuity, according to a Transnet update.

In addition, the Information and Communications Technology (ICT) team will continue to finalise elements of the operational functions in the Ngqura, Port Elizabeth and Cape Town box terminals.

Navis user credentials remain the same and "customers can now login to pre-advise their containers," said Transnet, which published the new Navis customer links:


Meanwhile, the interim business continuity plan communicated yesterday (27 July) for Pier 1 and 2 will be suspended with immediate effect, while all transactions that have been captured on behalf of customers will remain on the system.

"We are cognisant that transporters are currently in the terminals, these transporters will be serviced until the traffic has been cleared," noted the South African operator.

From 28 July, all stakeholders are expected to fully utilise the Navis system, with the only exception being Ngqura and Port Elizabeth container terminals, which will communicate the transition to the Navis system shortly, according to Transnet.

Moreover, the emails and official website of the company are not operational yet. All terminals will continue to communicate via text/WhatsApp messages and communicated interim email addresses until further notice.

Transnet Port Terminals (TPT) can confirm that all storage charges have ceased with effect from 22 July, when the container operations halted due to a cyber attack, and will continue granting these extensions on a 24hour notice basis.

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