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Wednesday, May 12, 2021
Home Port News Port of Felixstowe, new terminal operating system

Port of Felixstowe, new terminal operating system

Since our last update on our new terminal operating system, good progress has been made on a number of key issues that were impacting vessel discharge rates and haulier turnaround times.

Although our discharge cycle is working at near pre-implementation productivity levels, we continue to experience issues in our load cycle, including both ship and train loading. This is affecting our overall productivity which resulted in a lower level of service being delivered to our customers with consequences further up the supply chain.

Last week we handled slightly more volume across our quay than the week before and it represents approximately 90% of the average weekly volume pre system implementation.

In the last week we handled more road vehicles than in the week before the new system went live though we recognise that average haulier turnaround times still need to improve. Import rail volumes loaded onto trains are below where we would want to be at 77% of the average weekly volume we handled pre system implementation.

Our focus and immediate priority now is on vessel and rail load cycles and yard efficiency.

Our specialist teams, supported by experts from our Hong Kong head office, are working on the remaining issues to ensure that productivity across all areas is optimised in a controlled and systematic manner.

The ongoing support of our customers during this difficult period has been greatly appreciated and we apologize to any port users who are continuing to experience delays and inconvenience. We are fully focused on rectifying this situation as soon as possible.

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