To meet the administration's goal of turning paperless in its operations, the Kenya Ports Authority (KPA) has moved its cargo handling services to the government site e-Citizen.
“The move will increase efficiency as we can track our transactions and identify whenever there’s a delay. We are asking the government to move to other state agencies to make our ports efficient to reduce the cost of handling cargo,” stated Shippers Council of Eastern Africa (SCEA) chief executive, Gilbert Lagat.
KPA announced that it has shifted its cargo processing services to the government site and that port users can access services through individual e-Citizen accounts.
“The new KPA page provides visibility into the entire chain by employing technology to digitise both the operational and payment processes, offering real-time tracking for users to see all shipments and their documentation from single access,” said a KPA official.
Some of the major organisations in Kenya anticipated to systematise their services include the Kenya Revenue Authority, KPA, Communications Authority of Kenya, National Cereals and Produce Board, National Environment Management Authority, Kenya National Library Services, and Kenya Airports Authority.