CMA CGM has not regained full control of its online functions almost two weeks after the announcement of a cyber attack with eCommerce websites for CMA CGM and subsidiaries APL, ANL and CNC shut down since 28 September, and are still unavailable.
Back-office and the agency network of the French shipping group are “almost fully reconnected,” according to the latest updates. “We are currently clearing the documentation backlog and processing times are improving every day,” stated the company.
However, vessel operations have not been impacted and containers are being loaded and discharged according to the plan. Additionally, all communications related to the CMA CGM Group remain secure, according to a statement, including emails, attachments and electronic data interchange (EDI).
In the meantime, CMA CGM has informed its customers that they can continue to make their bookings via its online booking form, through a direct EDI connection, third-party portals and manual booking form.
Tracking is, for now, available through local agencies, which are also responsible for the delivery of the bills of lading.
