C.H. Robinson has launched its Always-on Logistics Planner, a premium service powered by a growing network of AI agents.
Designed to ensure continuous execution quality across the shipment lifecycle, the Planner establishes a new benchmark in intelligent logistics where automation and human expertise work seamlessly together to build faster, smarter, and more resilient supply chains.
Always-on Logistics Planner is a coordinated service model that integrates dozens of AI agents directly into customer operations. These digital teammates automate routine tasks, provide strategic insights, and enable smooth coordination across all transport modes and regions.
Jordan Kass, President of Managed Solutions at C.H. Robinson, said the launch reflects a shift toward a new era of logistics services as the Always-on Logistics Planner delivers what customers need most, speed, precision, and reliability, driven by intelligent systems.
Built on C.H. Robinson’s global TMS platform and drawing on data from 37 million annual shipments, the Planner uses AI agents to manage functions such as shipment tracking, document processing, and invoice auditing. These agents continuously learn and adapt, optimizing performance in real time to meet customer needs.
For shippers, the new service offers several key benefits.
Customers can expect 24/7 execution quality, eliminating delays and accelerating response times. AI agents act as embedded teammates, working alongside human staff to automate repetitive tasks and free up teams to tackle complex challenges.
The result is improved service levels, reduced cycle times, and enhanced customer experiences, supported by actionable insights that strengthen overall supply chain strategy.
The launch marks the first step in C.H. Robinson’s broader rollout of agentic AI across its Managed Solutions portfolio. Arun Rajan, Chief Strategy and Innovation Officer, emphasized the company’s leadership in applying AI at scale saying that while others talk about the potential of AI, C.H. Robinson is already delivering real-world results.
