The Office of Trade (OT) is advising the trade and drawback personnel that the Drawback Certification mailbox (drawback email@example.com), monitored by the OT Trade Transformation Office (TTO), will be deactivated on July 9, 2018. The Drawback Certification mailbox was created to assist the trade with transitioning into drawback filing in the Automated Commercial Environment (ACE).
After July 9, 2018, filers should contact their assigned ABI Client Representatives for assistance with ACE ABI drawback questions when resolving ABI drawback transaction issues. If the specific drawback issue is unresolved, the filer may open a ticket via the CBP technical help desk at (866) 530-4172. Drawback Specialists in the field can address procedural questions.
Please refer to the link below for other available resources to assist drawback filers with navigating drawback in ACE: ACE Drawback CATAIR, ACE Drawback Error Dictionary and the Drawback Business Rules and Process Document.