The Northwest Seaport Alliance’s commitment to best-in-class service earned top overall marks in the West Coast category in Logistics Management’s 2019 Quest for Quality awards.
Winners were selected by the magazine’s readers—the buyers of logistics and transportation services. The magazine received more than 4,500 responses this year.
Readers evaluated North American ports using five criteria: ease of doing business, value, ocean carrier network, intermodal network, and equipment and operations. A port had to receive at least 5% of the category vote to qualify for a win.
One of only four West Coast ports to reach that threshold, the NWSA scored the highest in three of the five categories.
“We are honored for the recognition. From day one of the NWSA partnership, we have been focused on helping customers find solutions,” said Tong Zhu, NWSA chief commercial officer and chief strategy officer. “Despite uncertainty within our industry, we continue to look for new opportunities that enhance operational performance and customer experience through our gateway.”
The NWSA has received the Quest for Quality honors every year since its formation in 2015.
The complete list of winners is featured in the magazine’s August issue.