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Seago: Customer Advisory Update

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We would like share with you an update as we are getting closer to business as normal. We are grateful to see that so many customers are using our customer channels in full and are in dialog with our customer service teams.

We are also pleased to share that we are about to get up-to-date on the short-term quotations that you have requested. We look forward to responding to all the new rate inquiries. We honour all rates communicated and have retroactively reflected those agreements for the shipments in our custody.

Furthermore, we recognise the disturbance this incident has caused to your business and will therefore waive Demurrage and Detention during the period when the system outrage impacted our ability to release your cargo. In most places, this period covers June 27-July 9, but there may be local variations based on when the containers were made available for import release so please check with our local customer service teams.

We are also progressing on issuing invoices. You are now able to see your invoices on My.Seagoline.com under MyFinance, and invoices will be sent to customers with an EDI link. Local variances may occur and the distribution of invoices will take place over the coming days.

For your imports, the delivery process continues to be operational, although we acknowledge that the experience is slow in some locations due to manual processing. We are working hard on improving it within this week as we switch to automated solutions. Rest assured that no one feels more committed to alleviate your concerns, and we are diligently working through backlogs and manual processes to be able to serve you effectively again.

Remember that My.Seagoline.com is fully up-to-date for tracking shipments, looking up rates, placing bookings etc. Our Seago Line App and Seagoline.com are also fully functional.

Source: seagoline